FREE shipping for U.S. orders over $35.00 and with auto-replenish shipments. $5.95 for U.S. orders under $35.00. For Full Size products UNDER $35.00 use code FS4F for Free Shipping
After placing an order, you will be sent a confirmation email/receipt, which includes an order number. Please provide this number when inquiring about your order.
Once you place an order you will receive an email showing your credit card was charged by TRUEly Natural. Orders are transmitted on a daily basis. The usual process time for orders, once received, until shipment is 24 to 48 hours (excluding weekend days). Orders placed on Sundays will be processed on Monday.
Orders placed BEFORE 3pm Monday-Friday MST will be shipped same day, except for Holidays.
All orders are shipped by USPS Priority or First Class unless otherwise specified. Shipping times for orders can take anywhere from 1 to 7 days from the day of shipment, but typically take 3-5 business days. All shipments are sent out on business days. We are not responsible for third party delivery systems, and we recommend purchasing shipping insurance or signature confirmation with your order.
For international orders, we only invoice for the cost of shipping and will include additional samples and free products to help offset the charges. We offer FedEx and USPS Global Priority Mail. Both companies are very fast, reliable and economical. Once you determine the shipping method, we will add this amount to your invoice. Please note that any taxes added on in customs is your responsibility.
For questions regarding the status of your order, shipping questions, or help placing an order online, please feel free to e-mail or call us at 866-547-TRUE (8783). Thank you again for your order.