Your credit card charge will appear as from "Heron Inn and Watergrass Day Spa" on your credit card statement.

All returns must contain a copy of your invoice with the unique RMA# (Return Merchandise Authorization) that we provide you written on it. Returns without an RMA# will NOT be accepted.

To qualify for your RMA# from TruelyNatural.com please completely fill out the form below and submit it to us.  Once we review the request for your return(s) and approve it your unique RMA# will be emailed to you.

We will notify you via e-mail once we have received the returned item and processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return.

TruelyNatural.com will gladly replace any item damaged during shipping or refund your original purchase price for that item when we receive your damaged products back to us. We will gladly cover the shipping cost of damaged product(s) returned to us. If you would like to contact us by phone regarding returns please call us at 360.202.2764.

Items need to be returned to:

TruelyNatural.com
P.O. Box 1019
Mount Vernon, WA 98273

If you prefer to contact us directly regarding returns please call 360.202.2764 or email us here.

If the products are in their original packaging and were not opened or used and you want to return them for any reason - you can send them back to us for a refund within 3 weeks of your purchase. Returns for a refund are subject to a 15% processing fee. The processing fee amount will be deducted from your total refund. If your order was over $75.00 USD and we paid for the shipping of your package, then that shipping charge will be deducted from your refund.

Due to the nature of the products we sell, we do not offer a money-back return policy for the products that were opened and used.

All fields are required to obtain your RMA#.