Store Policies

returns policy
Once you place an order you will receive an email from Authorize.net showing your credit card was charged by Natural Beauty Group. Your bank statements will show the charge as being from Natural Beauty Group.TruelyNatural.com will replace any item damaged during shipping or refund your original purchase price for that item when we receive your damaged products back to us. We will gladly cover the shipping cost of damaged product(s) returned to us.

Please note: Hair Care products are not eligible for returns.

If the products are in original package and were not opened or used and you want to return them for any reason – you can send them back to us for a refund within 3 weeks of your purchase. Returns for a refund are subject to a 15% processing fee. The processing fee amount will be deducted from your total refund. If your order was over $75.00 USD and we paid for shipping of your package, then that shipping charge will be deducted from your refund. We are not responsible for third party delivery systems.

Due to the nature of the products we sell, we do not offer a money-back return policy for the products that were opened and used.

All returns must contain a copy of your invoice with the unique RMA# (Return Merchandise Authorization) that we provide you written on it. Returns without an RMA# will NOT be accepted.

To qualify for your RMA# from TruelyNatural.com please completely fill out this form and submit it to us. Once we review the request for your return(s) and approve it your unique RMA# will be emailed to you.

If you would like to contact us by phone regarding returns please call us at 360.202.2764.


hours of operation
Monday thru Saturday , 9am-5pm PST.

privacy policy
Disclosure of information
We are committed to respecting your privacy. We will not disclose information about your individual visits to our web site or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details to any outside parties without your consent except when required by law to do so. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act of 1998. We value your privacy as much as you do.Security
TruelyNatural.com provides a secure shopping cart for your TRUE Cosmetics orders. All credit card information is protected by Equifax Secure, Inc. using high-grade 256bit encryption.

Cookies
Our shopping cart software uses “cookies” which are stored on your computer. You can modify your browser to prevent this from happening if you wish. The information collected in this way can be used to identify you unless you modify your browser settings.

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